Speedy Glass is committed to protecting the privacy of personal information of our valued customers. “Personal information” means information that identifies you personally, such as your name, home address and telephone number, credit card information, insurance policy details or other personal information. Personal information does not include business contact information. We want to let you know about our practices on collection and use of personal information. Our collection efforts are designed to improve the shopping experience of our customers and to provide customers relevant information about our products, services, and promotions.
Information We May Collect and Why
Speedy Glass collects and uses your personal information:
- to provide services to you
- for payment purposes
- to obtain credit reports for new accounts
- for warranty purposes and customer satisfaction programs
- entering you into a sweepstakes or sending you prizes you might have won
- responding to a product or service review
How Information is Collected
We collect information directly from you. The following are a few examples of when we collect information from you:
- During website or survey registration
- In connection with in-store or mobile services
- If you use an online forum, submit a question or provide us with comments or reviews
- If you participate in a sweepstakes or contest
- If you request warranty or other information
We collect information from you passively.
We may use tracking tools like browser cookies, flash cookies, and web beacons. To learn more about these tools and how you can control them, click here.
We collect information from other sources.
We may get information about you from third party business partners, like an updated address from a shipping vendor. We may collect information about you from a friend. For example, if your friend purchases something for us to send to you.
We may share personal information within our organization for accounting, credit and other routine business operations. From time to time, we may disclose information to third parties for research, quality control or business planning purposes, provided they maintain the confidentiality of the information we share with them. We may also disclose personal information to third parties if we are permitted or required to do so by law, for example, by court order, or for the collection of overdue accounts, or for the purposes of a corporate sale, acquisition, merger or re-organization. We may disclose information if we suspect fraud. We may also share information as part of an investigation.
We do not disclose personal information for purposes unrelated to our business operations. We do not sell personal information to third parties.
From time to time, we may send advertising materials to you about Speedy Glass products or services. However, if you do not want to receive this, you may opt out at any time by contacting our Privacy Officer at (604) 431-2254.
Confidentiality and Security
We restrict access to information about you to those employees who need to know the information to manage operations and provide products or services to you, and to third parties who have agreed to comply with our privacy and security standards. We have implemented safeguards to secure and protect your personal information.
Corrections and Concerns
If you believe that any of the personal information we hold about you is inaccurate, please tell us. We will promptly investigate your request, determine if it is appropriate to make any change and respond accordingly. If you require access to your personal information or have any questions about this policy, please contact our Privacy Officer at (604) 431-2254 or by e-mail firstname.lastname@example.org.
Your California Privacy Rights
If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year.
To exercise your rights, you can email us or write to us at the address below. Mention in your letter that you are making a “California Shine the Light” inquiry. We will respond within 30 days.
Changes to this Privacy and Security Statement
Effective Date: March 13, 2014
Last Revision Date: March 13, 2014